Refund policy

RETURN & CANCELLATIONS

Returns
We will gladly accept your return for a refund on unworn/unused merchandise. All returns must be pre-authorized by emailing customercare@tutusandmimi.com within 30 days of receiving your order. All shipments must be postmarked within 5 business days of receiving a return authorization.

All merchandise must be returned unworn, unwashed, unused in their original condition with tags attached. Customers are responsible for the cost of shipping merchandise back to us.

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method.

Return Processing time

Once we have received your package, your return will be processed within 10 business days. You will be notified via email once your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once it has received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have following the return procedure as described above, and once the return is accepted, make a separate purchase for the new item.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Cancelling and Amending an Order

Due to the large volume of orders, we are unable to cancel or amend orders. Please take great care when placing your orders. Each order is a commitment to buy and cannot be changed. You can return your order once you receive it, according to the procedure outlined in the ‘Returns’ section above.